Infotraining-Jakarta

Tag: training IT Management jakarta

TRAINING IT REPORT MANAGEMENT
TRAINING IT REPORT MANAGEMENT

TRAINING IT REPORT MANAGEMENT METHODOLOGY

TRAINING IT REPORTING

DESKRIPSI
This course will offer an overview and implementation of IT Report Management. The course is designed and based on the perspective of improving report delivery, which is one metric of an IT Report Management success; and practically it is an important measure. The industry that have implemented IT Report Management with the need to ensure that IT operation and IT Management is providing expected results, and adding value to the business within particular time framework as indicated by representative and comprehensive IT performance reporting system. This course will provide methodologies and approaches to enable report management process for an enterprise to take advantage of the depicted data and information. The course shall provide the capabilities to the participants in determining the contents, styles, design and frequency of IT report distribution to the stakeholders. Also guiding the participants to the best practice of report management for the advantage of the organization. The participants shall also discover methods to implement the typical project time management and the specific functions which should be performed as related to project implementation. The course is built around a series of consecutive structured lectures, class exercises, and class discussions with the perspectives of excellent report management. The scope of the course includes discussion of the components of excellent report management process including: Recognize typical characteristic of IT reports to foster organizational success in implementing information technology , prevent tardiness in report distribution, design and construct excellent IT reporting, provision of basis on report analysis, and report management plan as required by the organization.

*This course will deliver in Indonesian andor English by Our Master TrainerInstructor: Dr. Ir. Fauzi Hasan, MBA, PMP, CISA, CISSP, SSCP, CISM, CGEIT, CPRC, CSCP, CDCP, CITM APICS, Cert. Change Management (APMG).

Training Objectives At the completion of the course participants shall benefit from the course such as:

Gain an in-depth understanding of IT Report Management with a well designed in the report presentation, and effectively shall have the capability to effectively implement the knowledge
Understand the parameters and the requirements as required in the construction and design of analytical and directive IT report, and how to address them effectively and efficiently as related to organization IT performance
Learn how to determine key parameters of excellent reporting as related to stakeholders’ requirements, and how to improve the contents in line with IT reporting framework or best practice
Target Audiences

Staff and Managers with responsibility for IT report generation. Managers wishing to increase or update their knowledge of IT report management methodology, and especially in a dynamic and dynamic environment.
Others with an interest in improving report management results within their organizations, and who would benefit from an understanding of IT report management knowledge as related to IT operation.
Direct involvement in a particular project, either as a project manager or as a staff member, then this training becomes a recommended prerequisite.
Course Contents & Description

The perspectives and overview of Report Management
This part of the course shall describe the framework and perspective IT report. Also describing on the benefits by having the competency on generating the structured and comprehensive report as related to IT operation and management.
Interpreting the Assignment Topic
Identifying unknown words
Analyzing the question
Considering the additional assignment
Writing the report
Developing a Plan
Thinking about the assignment topic
Refining the plan
Developing a plan for the assignment
Writing the Report
Abstracts and introduction
Writing from a plan
Sample report Plan vs. report
Business System Data Commentary
Report structure
Paragraph structure
Tables
Figures
Appendices
Academic style
References
Using Sources in IT
Sources definition
Selecting sources
IT Case Studies and Exercises Case-based discussions will be conducted with topics related to the subjects of training, while for every subject completed will be followed by comprehensive exercises focusing on the described subjects such as:
Topic analysis
Topic annotation

Jadwal Pelatihan Gemilang Training Tahun 2026 :
- 7 – 8 Januari 2026
- 11 – 12 Februari 2026
- 4 – 5 Maret 2026
- 8 – 9 April 2026
- 6 – 7 Mei 2026
- 10 – 11 Juni 2026
- 8 – 9 Juli 2026
- 5 – 6 Agustus 2026
- 9 – 10 September 2026
- 14 – 15 Oktober 2026
- 4 – 5 November 2026
- 2 – 3 Desember 2026
- Catatan
Investasi dan Lokasi pelatihan:
- Yogyakarta, Hotel Neo Malioboro (7.500.000 IDR participant)
- Jakarta, Hotel Amaris Tendean (7.500.000 IDR participant)
- Bandung, Hotel Neo Dipatiukur (7.500.000 IDR participant)
- Bali, Hotel Ibis Kuta(7.500.000 IDR participant)
- Surabaya, Hotel Amaris, Ibis Style (7.500.000 IDR participant)
- Lombok, Sentosa Resort (7.500.000 IDR participant)
- Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas :
- FREE Airport pickup service (Gratis Antar jemput HotelBandaraStasiunTerminal)
- FREE Akomodasi Peserta ke tempat pelatihan .
- Module Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
November 20, 2018
TRAINING IT PROBLEM MANAGEMENT
TRAINING IT PROBLEM MANAGEMENT

TRAINING IT PROBLEM ANALYSIS AND MANAGEMENT

TRAINING IT MANAGEMENT

DESKRIPSI
The purpose of IT Problem Analysis and Management course is to deliver competency and assures that participants have gained knowledge of the terminology, structure and basic concepts of IT Problem Analysis and Management and Incident Management which encompasses processes and has comprehended the processes of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis that support Problem Management and Incident Management.

The course is also intended to enable the participants to start and apply the basic concepts of the processes listed above in Problem Management and Analysis as related to the application and operation of Information Technology system.

The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis within the framework of Problem analysis and Incident Management.

The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.

*This course will deliver in Indonesian andor English by Our Master TrainerInstructor: Dr. Ir. Fauzi Hasan, MBA, PMP, CISA, CISSP, SSCP, CISM, CGEIT, CPRC, CSCP, CDCP, CITM APICS.

Objectives & Benefits

Participants can expect to gain knowledge and understanding the following issues in IT upon successful and completion of the training such as:

Handling complex issues (Situation Appraisal).
Analyzing problems (Problem Analysis).
Making decisions (Decision Analysis).
Avoiding future problems (Potential Problem Analysis
Understand how these skills assist in the delivery of Incident and Problem Management.
Improve ability to manage customer problems and escalations.
Provide managers and engineers with tools to handle issues rationally
Maximize questioning effectiveness.
Give techniques for handling complex customer issues.
Understand how IT Problem Management process fits within participants’ jobs.
Make progress toward resolution of several current customer issues
Target Audience

Individuals who require a basic understanding of the rational processes and how they may be used to enhance the quality of Problem Analysis and Management within an organization.
IT professionals that are working within an organization that has adopted and adapted Problem Management framework and who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners
Managers involved and related in the IT operations
IT staff and executives involved in risk management and business process improvement
Information technology professionals involved in projects that are concerned, in part, with the automation of business processes.
Course Contents and Descriptions

Introduction
The purpose of this segment is to highlight and emphasize on:
Familiarize candidates to the objectives of the course.
Explain the concept of the ‘thinking process’.
Provide an opportunity for ‘candidates’ to discover their own issue resolution styles.
Overview the steps of KT’s rational process of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis.
Explain the role that these four processes play in Problem Management and Incident Management.
Situation Appraisal
The purpose of this segment is to:
Explain the definition of an incident and a concern.
Explain how to “List Threats and Opportunities”.
Explain how to “Separate and Clarify”.
Explain how to “Set Priority”.
Explain how to “Plan Next Steps”.
Explain the role of questioning in Situation Appraisal
Problem Analysis
This segment shall describe on the IT Problem Analysis and focusing on the followings:
Explain the definition of a problem.
Explain how to “Describe Problem”.
Explain how to “Identify Possible Causes”.
Explain how to “Evaluate Possible Causes”.
Explain how to “Confirm True Cause”.
Explain the role of questioning in Problem Analysis.
Decision Analysis
The segment shall describe to the participants on the decision analysis process which encompasses:
Explain the definition of a decision.
Explain how to “Clarify Purpose”.
Explain how to “Identify Alternatives”.
Explain how to “Evaluate Alternatives”.
Explain how to “Make Decision”.
Explain the role of questioning in Decision Analysis.
Explain how to effectively “Present Recommendations”.
Explain how to effectively “Assess Recommendations”.
Potential Problem Analysis
This segment shall describe to the participants how to analyze potential problems as they are inherent in IT processes, which encompassing:
Explain the definition of an action and a plan.
Explain how to “Identify Potential Problems”.
Explain how to “Identify Likely Causes”.
Explain how to “Take Preventive Action”.
Explain how to “Plan Contingent Action and Set Triggers”.
Explain the role of questioning in Potential Problem Analysis.
Questioning and Listening Skills
The purpose of this segment is to describe on soft skill as required and covering :
Explain the role of questioning in rational processes.
Explain the characteristics of effective questions.
Explain the techniques of “Open” and “Closed” questioning and their purposes.
Explain the two techniques of “Questioning to the Void” and their purposes.
Explain the difference between “Process” and “Content” questions.
Explain the concept of “Handling Answers
Problem Analysis Techniques
This segment emphasizes on the techniques to be implemented in problem analysis with the purpose as the followings:
Build on basic Problem Analysis concepts to understand advanced Problem Analysis concepts.
Explain how to use Problem Analysis concepts for “Start-Up Problems”.
Explain the “Stable”, the “Multiple” and the “Fluctuating” types of Start-Up Problems.
Explain how to use Problem Analysis concepts for “Intermittent Problems”.
Explain how to “Think Beyond the Fix”.
Explain the purpose and use of Dead Time Studied
Implementation Techniques
The purpose of this segment is to describe on significant issues such as:
Explain the Performance System model and how it is used to help install change initiatives
Demonstrate two methods of analyzing an existing Incident and Problem Management implementation to assess future usage potential of Situation Appraisal and Problem Analysis
Link model to the implementation of framework processes
Identify the value of an implementation as related to framework
Risk Management Maturity and Performance Management
This segment shall describe the road-mapping of risk management as related to IT processes; the framework will be based on the CMM maturity level concept. This segment shall also describe performance management as related process maturity.
IT Risk Management
This segment shall describe on the Information Technology risk management which is part of the organization IT governance encompassing such as: the identification, assessment, and prioritization of IT operation risks, control and control objectives, and followed by coordinated and economical application of IT resources to minimize, monitor, and control the probability andor impact of unfortunate events.
Cases Study
Jadwal Pelatihan Gemilang Training Tahun 2026
- 7 – 8 Januari 2026
- 11 – 12 Februari 2026
- 4 – 5 Maret 2026
- 8 – 9 April 2026
- 6 – 7 Mei 2026
- 10 – 11 Juni 2026
- 8 – 9 Juli 2026
- 5 – 6 Agustus 2026
- 9 – 10 September 2026
- 14 – 15 Oktober 2026
- 4 – 5 November 2026
- 2 – 3 Desember 2026
- Catatan
Investasi dan Lokasi pelatihan:
- Yogyakarta, Hotel Neo Malioboro (7.500.000 IDR participant)
- Jakarta, Hotel Amaris Tendean (7.500.000 IDR participant)
- Bandung, Hotel Neo Dipatiukur (7.500.000 IDR participant)
- Bali, Hotel Ibis Kuta(7.500.000 IDR participant)
- Surabaya, Hotel Amaris, Ibis Style (7.500.000 IDR participant)
- Lombok, Sentosa Resort (7.500.000 IDR participant)
- Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas :
- FREE Airport pickup service (Gratis Antar jemput HotelBandaraStasiunTerminal)
- FREE Akomodasi Peserta ke tempat pelatihan .
- Module Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
November 20, 2018
TRAINING COBIT
TRAINING COBIT

TRAINING IT MANAGEMENT

TRAINING MANAJEMEN TEKNOLOGI INFORMASI

DESCRIPTION

Initially an acronym for Control Objectives for Information and Related Technologies, COBIT is a framework released by ISACA for information technology (IT) management and IT Governance domains intended to bridge the gap between control requirements, technical issues and business risks. To research, develop, publish and promote an authoritative, up-to-date, international set of generally accepted information technology control objectives for day-to-day use by business managers, IT professionals and assurance professionals are its main mission. Each of its process is defined together with process inputs and outputs, key process activities, process objectives, performance measures and an elementary maturity model.

DURATION

Training will occupy 2 (two) full days from 09.00 AM until 05.00 PM.

OBJECTIVES

In details, at the end of this training, participants will be able to:
1. Utilizing IT to further organization business objectives
2. Aligning IT investments with business strategy
3. Familiarizing strong control environment within the organization
4. Understanding organizational information architecture and technical direction
5. Assessing and managing IT risks
6. Optimizing IT team to deliver services
7. Understanding values for organization

TARGETED PARTICIPANTS

Current COBIT users who would like to adopt version of 4.1; users new to COBIT and want to learn more, or any IT professionals working in audit, assurance, risk, security and governance.

COBIT COURSE PLAN

1. Understanding how IT management issues affect organizations
2. Familiarizing with principles the governance of enterprise IT
3. Assessing COBIT processes, principles, governance and management enablers
4. Mastering COBIT enabling processes guide, goals cascade and process reference model
5. Comprehending how to implement COBIT 4.1
6. Understanding the differences between COBIT 4.1 and its previous version
7. Explaining benefits of using COBIT 4.1

METHODOLOGY

In order for effective learning and full appreciation, the course will be delivered with 40% of the time devoted to important concepts and other theory topics and 60% allotted for hands-on lab exercise and case studies. Training lead will be assisted by presentation slides and actual demonstrations for clear understanding and smooth follow-through during the sessions. Active participation will be encouraged through individual work and collaborative effort.

WORKSHOP LEADER :

Goutama Bachtiar

A seasoned enterprise technologist and now budding entrepreneur with 14 years of experiences comprises 12 years of training and education, 7 years of strategic partnership, 8 years of IT Audit, 4 years of service delivery, 8 years of writing and courseware, as well as 6+ years of consulting, software development, project management and network administration.

He has been actively serving as ISACA Subject Matter Expert and Exam Developer along with PMI Program Evaluator and Guest Lecturer in top-tier universities for Master and Undergraduate program, both physical and online, in Indonesia and the U.S.

Various strategic positions he has helmed are Vice Chairman and Acting Chairman, Executive Board Member, Co-Founder, Country Channel Manager, Project Lead and Group Leader. Thus far his project engagement involves broad activities of consultancy, training, content, courseware, copywriting, information systems, enterprise application, programs, web development, to translation.

Today he also has written triple digit articles concerning ICT, management and business in a variety of local and foreign, in leading media and companies. His areas of training are IT Audit, IT Project Management, IT Governance, IT Service Management, COBIT, PMBOK, SEO and Social Media.

Companies he has delivered his trainings are UMW Sdn Bhd, Malaysia Securities Commission, SME Bank, PLN, CIMB Niaga, Aero Systems, Newmont Nusa Tenggara, Artha Graha Bank, Artajasa, Prodia Widyahusada, Thiess, Boehringer Ingelheim, Hokinda Citralestari, DPLK, BPD Jabar Banten, Lintas Media Danawa, Cahaya Listrindo and Universitas Krida Wacana.
Jadwal Pelatihan Gemilang Training Tahun 2026 :
- 7 – 8 Januari 2026
- 11 – 12 Februari 2026
- 4 – 5 Maret 2026
- 8 – 9 April 2026
- 6 – 7 Mei 2026
- 10 – 11 Juni 2026
- 8 – 9 Juli 2026
- 5 – 6 Agustus 2026
- 9 – 10 September 2026
- 14 – 15 Oktober 2026
- 4 – 5 November 2026
- 2 – 3 Desember 2026
August 11, 2018